Booking information

NOTICE:

- This price applies to 3-seater car, for more seaters car, please select in the option to get the most preferential price

- Please book this service at least 48 hrs prior to your departure

- Actual itinerary is dependent on weather/transportation conditions

- The above luggage size indicated is medium (~24 inches). If you have larger pieces of luggage, please notify TGROUP customer service

- A grace period of 45 mins will apply for airport pick-up (i.e. For pick-up time of 2:00pm at airport, your driver will waite for you until 2:45pm). Surcharge applies for exceeding duration (~US$3.00 every extra hr)

- Please provide accurate and complete flight information when booking

- Car seats are not available for rental

- Surcharge applies for pick-up and drop-off outside city limits:

+ 3-Seater Car: US$ 0.6/km

+ 5-Seater Car: US$ 0.9/km

+ 12-Seater Car: US$ 1.1/km

- Surcharge applies for night time (10pm to 8am the following day): VND200,000/car

All of the surcharge types will be paid directly to driver.

CANCELLATION CONDITIONS OF TOUR

- Cancel from 6 days before departure: No cancellation fee.

- Cancel from 5 days before departure: Tour cancellation fee is 70% of total tour price.

- Cancel from 4 days before departure: Tour cancellation fee is 100% of total tour price.

- Tour cancellation time is canculated for business day, excluding Saturday, Sunday and holiday.

- Tour cancellation must be notified directly to TGROUP or by email and must be verified by TGROUP. We do not accept phone cancellation.

► NOTE: Due to timezone diffrences, the confirmed cacellation date is determined based on the supplier's local time. Please allow 2-5 business days to process and confirm your cancellation request. Once the cancellatin is confirmed, you will receive your refund within 14 working days.