How far in advance should I book my order
How far in advance you can or should book your order really depends on the product type. Please refer to the calendar on the product webpage for product availability.
Can I book on behalf of friends or family?
Sure! Just be sure to use the friend or family member whom you are booking on behalf of as the trip representative so we can contact them directly if necessary.
Can I purchare travel insurance though Tgroup?
Tgroup does not provide travel insurance. We strongly advise you to contact an authorized travel agency or insurance company to order travel insurance prior to your departure.
Can I book my order at a physical store?
Tgroup only accepts bookings online. The price and package availability is shown on the calendar, if your preferred departure date and/or time cannot be selected then it is not available.
How can I know the meet up location?
After logging into your Tgroup account, click on "My bookings" in the drop-down menu at the top right corner. Click on the booking to find your meeting point. You may also find your meeting point on your voucher (voucher is sent via email after your purchase is confirmed).
Why do I have to provide my passport information?
In some cases, passport information is necessary to complete your booking. This information will be collected and used only for the booking.
I chose the wrong departure date, can I adjust my booking?
Please review the product's cancellation policy for more details on adjustment charges or other policies. Some products may not allow for changes to be made after booking or may require a surcharge for adjustments so please see the policy before booking.
When will I receive my voucher?
The time needed to confirm your order is different for each product. Most products will state the window for receiving your voucher on the product's webpage.
What should I do if I haven’t received my coucher yet?
If you haven't received your confirmation, please refer to the following troubleshooting steps: 1. Check your email's spam folder to ensure it has not been sent there accidentally. 2. Log into your Tgroup account, go to 'My bookings', click on your order and download your voucher there. 3. Contact customer service for further assistance.
I deleted my confirmation email with my voucher, what should I do
If you were not able to download your voucher from the confirmation email, you can download the voucher from your Tgroup account. Log into your account and go to 'My bookings' at the top right corner in the drop-down menu. Find your booking and download the voucher to show on your mobile or to print.