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Description
** Inluded
- Green fee
- Caddie fee
- Shared cart fee
** Not included
- Caddie tips (~15$/18 holes)
** In normal weather conditions, but the guests decided to stop the game for personal reasons. The golf course will not offer refunds.
The Phoenix Golf Resort, boasting 54 holes, stands as Vietnam's largest pure-play golf facility, setting a precedent in the country's golfing landscape. Designed by Ronald Fream, each of the three courses at Phoenix Golf Resort utilizes pronounced undulations in both fairways and greens, cleverly navigating through and around distinctive limestone cliffs. The incorporation of Japanese and Korean design elements ensures the preservation and enhancement of the surrounding environment, rendering it both protected and visually striking.
The resort features three distinct courses: Phoenix, Dragon, and Master. The Master Golf Course presents a links-style layout, characterized by open expanses, while the other two courses traverse mountainous terrain, offering a contrasting yet equally captivating golfing experience.
★ Golf Information
★ Guidelines for golf booking
1. Reception Inquiries
Select your desired golf course, package, date, and number of players to instantly check the cost (quotation). Request additional options such as shuttle services for golf course transportation, equipment rental, accommodation preferences, and more.
2. Provisional Quotation
Upon receiving the customer's reservation request, we confirm golf course availability within 30 minutes during business hours.
If the golf course availability is confirmed, we generate and send a provisional quotation. Kindly review the quote and relay any necessary modifications or additional requests.
Once the revised quote, inclusive of any changes, is approved by the customer, we proceed with the actual reservation for the golf course and other amenities.
The provisional quote is for reference only and not a confirmed quote. Prices may change, and tee times may be subject to change during the reservation process.
In the event of changes after the reservation is made, we will reconfirm availability and inform you accordingly.
3. Validated Quotation
After you have made changes to the requested details, we will resend the confirmed quotation and schedule.
Once you have reviewed and confirmed the desired details, we will proceed with the reservation for the golf course.
Along with this, we will provide information on the payment deadline and payment details. If the payment time is delayed, there is a possibility that other customers may take the allocated time, so it is advisable to complete the payment as quickly as possible.
4. Payment Processing
When we receive confirmation of the reservation from the golf course, the payment policy will be presented. You are required to make the payment according to the payment policy.
TGROUP accepts payments via bank transfer or credit cards. Please choose one of these payment methods to complete the transaction.
The voucher/confirmation will be sent via email. By presenting the voucher/confirmation at the golf course to receive service instructions.
5. Using Service
If you have completed the round and are satisfied, we would appreciate your feedback. We will use your feedback to enhance our services and strive for an even better experience.
Policy
★ Golf Booking Policy
For golf courses with restrictions on advance bookings, TGROUP offers a temporary reservation service, ensuring the confirmed price remains unchanged.
In case the golf course schedules a tournament or special event that conflicts with your reserved tee time, TGROUP will reschedule your tee time, play date, or provide a full refund of all payments made.
★ Cancellation Policy
1. Cancellation 30 days in advance: Full refund.
2. Cancellation 20 days in advance (21-30 days): 10% fee.
3. Cancellation 10 days in advance (11-20 days): 30% fee.
4. Cancellation 5 days in advance (6-10 days): 50% fee.
5. Cancellation within 5 days (day of departure-5 days): 100% fee.
6. The cancellation period is calculated on working days, excluding Saturdays, Sundays, and public holidays.
7. Cancellations must be communicated directly to TGROUP or via email and must be confirmed by TGROUP. We do not accept service cancellations over the phone.
★ Rain Check Policy
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