• For some courses, the final rate is confirmed 30 days before play; otherwise an indicative rate applies.
• Some courses do not offer advance tee holds — TGROUP will advise the best available slot.

• If a major event or tournament requires cancelling or rescheduling a tee time, TGROUP arranges an alternative time/date or a full refund.
• If a course is maintaining a few holes, play may be routed to alternate holes to complete the full round.

1. Reception Inquiries
Select your desired golf course, package, date, and number of players to instantly check the cost (quotation). Request additional options such as shuttle services for golf course transportation, equipment rental, accommodation preferences, and more.

2. Provisional Quotation
Upon receiving the customer's reservation request, we confirm golf course availability within 30 minutes during business hours. If availability is confirmed, we generate and send a provisional quotation. Kindly review the quote and relay any necessary modifications or additional requests. Once the revised quote is approved by the customer, we proceed with the actual reservation for the golf course and other amenities.
* The provisional quote is for reference only and not a confirmed quote. Prices may change, and tee times may be subject to change during the reservation process. In the event of changes after the reservation is made, we will reconfirm availability and inform you accordingly.

3. Validated Quotation
After you have made changes to the requested details, we will resend the confirmed quotation and schedule. Once you have reviewed and confirmed, we will proceed with the reservation for the golf course, together with the payment deadline and payment details. If payment is delayed, other customers may take the allocated time, so it is advisable to complete the payment as quickly as possible.

4. Payment Processing
When we receive confirmation of the reservation from the golf course, the payment policy will be presented. TGROUP accepts payments via bank transfer or credit cards. The voucher/confirmation will be sent via email — present it at the golf course to receive service instructions.

5. Using Service
If you have completed the round and are satisfied, we would appreciate your feedback. We will use your feedback to enhance our services and strive for an even better experience.