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Description
Policy
Booking, payment and cancellation policy
- Rates are quoted per transfer once the flight number, party size, luggage count and pick-up or drop-off address are known.
- Vehicle, chauffeur, fuel, airport toll fee and airport parking fee are included. Late-night transfers are subject to a surcharge.
- The complimentary waiting period runs from the actual landing time and is stated in the quotation; waiting fees apply only beyond it.
- Child seats, additional vehicles or special requests must be advised before the booking is confirmed.
- Payment via bank transfer or as mutually agreed; for card payments, TGROUP provides a Onepay link.
- Cancellation or change must be made 48 hours (noon local time) in advance. Cancellation less than 48 to 24 hours before is charged 50%; less than 24 hours, 100%.
- If your flight is cancelled or moved to another day by the airline, TGROUP reschedules the transfer without a cancellation charge.
Flight and accommodation details are handled with strict confidentiality.